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Our customer service is available 10am~6pm. Call us at (323) 931-2727.
 

Customer Service

PAYMENT QUESTIONS
Q: How can I pay for my order?
A: Inmodehome accepts Discover, Visa, MasterCard and American Express. Please contact us at 1-323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM to pay with check or money order. Please note that for all international orders, Inmodehome only accepts wire / bank transfers.
Q: Do you charge sales tax?
A: Sales tax is ONLY charged for instate deliveries to California, which is calculated during the check-out process. International orders are subject to taxes / duties in the country in which items are delivered. Tax Exempt Organizations such as a company who is engaged in interior or architecture and who will resale the merchandise to other party should fax resale certificates and business card to 1-323-931-5788 after placing your order. Our office hours are: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM.
Q: When will I be charged for my order?
A: For non-special order items, your credit card will not be charged until your order is ready to ship. For items marked "Special Order, which are not cancelable or returnable" your credit card will be charged 50% at the time of purchase. The remaining 50% will be charged when your item(s) are ready to ship.

Other transactions, including custom orders made by check, money order or bank / wire transfer, and all overseas orders must commence at the time of purchasing.
SECURITY QUESTIONS
Q: Is it safe to order online?
A: Your order can be completed online by simply clicking the "Add to cart" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority. See our Privacy Statement for more details.
Q: Can I order by phone?
A: Yes. To place an order over the phone, please call us at 1-323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM.
Q: How will my personal information be used?
A: Inmodehome is here to provide you with furniture. Your personal information will only be used to process and ship your order. We will never sell your information to any third parties. Any personal information submitted in optional surveys, newsletters or promotions will only be used for such by Inmod personnel.
SHIPPING QUESTIONS
Q: What does shipping cost?
A:Inmodehome offers free curbside delivery on all items shipping within the contiguous 48 States of United States, with the some exceptions. These exceptions will be noted as such with an "Oversize Surcharge" on their product pages. Inside delivery is an available option during checkout, and will incur additional fees. Please call for shipping cost for Alaska, Hawaii and International orders.

Please note: International orders are subject to additional shipping charges based on the size and weight of the item and the delivery location. For overseas shipping, please contact us via inmodehome@gmail.com or call us at (323) 931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM for an international rate quote.
A: At Inmodehome we offer "Curb Side Delivery at no additional charge with some exceptions." This delivery service is generally to your curb. You will be responsible for carrying the product from the back of the truck into your home. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

Any additional services such as "liftgate", "inside delivery", "re-delivery / reconsignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; Inmodehome cannot take responsibility for any charges that incur as a result of additionally requested freight services. Please note: set up of new furniture and removal of debris or old furniture is not included.
Q: Will the furniture require assembly?
A: Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.
Q: Do you offer White Glove Delivery Service?
A: At Inmodehome we offer "White Glove Delivery." This delivery service provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product . The shipper will also remove and dispose of all packaging (limited to 30 minutes). If assembly is needed, please call 323-931-2727 for quotation. If the delivery address is within 120 miles of zip CA 90019, free installation is included in White Glove Service.

Please note: the shipper will not hookup any electrical or component wires.

Please note: stair carries in excess of two flights will be billed an additional $25.00 per flight per shipment, and will be collected at the time of delivery.

IMPORTANT: DELIVERY ACCEPTANCE INSTRUCTIONS
Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 1-323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM or e-mail us at salesinmode@gmail.com. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.

1. Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.
2. Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.
Q: Do you offer express shipping?
A: Express shipping only available in California. Depends on the item you order and shipping address, it will take 1-5 days. In order to arrange express shipping, please call us at 323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM for more information.
Q: When will my items be shipped?
A: If the item(s) you wish to purchase are in stock, you should receive them within one-two weeks, unless an expedited shipping method has been established. However, Inmodehome offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at: 323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM.
Q: What if my order arrives damaged?
A: Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify by e-mail at salesinmode@gmail.com or call us at 323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.

If Shipped via Truck Freight or White Glove

Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. We request that you inspect your item(s) upon delivery.

If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement.

For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion.If you refuse delivery, please notify us so that we can expect the return shipment.

Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.
Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.
Q: Do you ship overseas?
A: Yes. Almost all of our products can be shipped anywhere in the world. We can ship via ocean freight and air freight, both of which have their advantages. If you live overseas and would like to place an order, please email us at salesinmode@gmail.com for a shipping rate quote with the following information:

1) The item(s) and quantity you require
2) The full address of where the item(s) will be shipped (include street address, city, postal code and country)
3) Please verify whether the address is a residential or commercial address
4) Please specify preferred method(s) of shipping:

a) Ocean Freight - Door to Sea Port
b) Ocean Freight - Door to Door
c) Air Freight - Door to Airport
d) Air Freight - Door to Door
Q: How can I track my order?
A: We are always happy to track your order for you. To track your order, Please email us at inmodehome@gmail.com or call us at 323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM and provide us with your order number and the date ordered or details of your order.
POLICIES
Q: Do you offer volume discount or designer's discount?
A: InMode Home provides volume discounts for interior designers, architects, and customers requiring large quantities of product(s). For more information on our discount program, please call us at 323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM, or email us at salesinmode@gmail.com.
Q: What is your price matching policy?
A: At InMode Home, we do our best to offer quality products at the lowest possible prices. If you see an item you're interested in at a competitor's website at a lower price, please contact us and request a price match. 99% of the time, we'll be able to beat that price, save you money and still offer the best customer service in the business. Our prices are subject to change at any given time without prior notice. Our price match policy can not be combined with any other discounts.
Q: What is your return policy?
A: Customer satisfaction is our top priority. Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section above.)

We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 10 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund. And the customer is responsible for the returning shipping cost. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. In that case, please contact us by phone at 323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM or by e-mail at salesinmodehome@gmail.com.If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

Please note: certain items are not returnable. To return an item: Bedding, textiles and any item marked as "Special Order" are not returnable.
Q: How can I return product(s)?
1. Please email salesinmode@gmail.com and include your original order number, what product(s) you are returning, and your name. Or call us at 323-931-2727 during our office hours: Mon.-Sat 10AM-7PM & Sun. 11AM-6PM.\. We will give you an RMA number and a return address.
2. Wrap the package carefully. All returned products must be in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable. Write the RMA number on the separate paper and attach it on the box. Do not write anything on the box to maintain its like-new condition. Improper labeling will result in the denial of return.
3. Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center. Ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of the refund.
4. Save your return tracking number, and email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package for the full purchase amount in case there are any issues during transit. Merchandise that has been reported as perfect condition by the customer before return will be charged if item is received damaged.
5. Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. Also, the returning freight charge will be the customer’s responsibility. We will issue a credit to the credit card used for the original purchase.
6. For international shipments, we cannot refund the brokerage fee.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.

Refunds
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded via the same method in which the item was purchased or via check from InMode Home. Refunds via check are typically issued within 14 business days of final approval. Items returned without the proper RA # or sent to the wrong location will not be accepted. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a chargeback has been submitted, we will not be able to credit you for your return until the chargeback mediation process has been completed. This process can take up to 180 days.
Q: What is your cancellation policy?
A: Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24 hour period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All cancellation requests must be emailed to inmodehome@gmail.com.
Q: Do you offer a warranty?
A: All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance.
Q: What is NON-Refundable and Customer made Products?
A:InMode Home sells products from some manufacturers that are custom made or built- to-order. These items are non-returnable and non-cancellable once the order has been placed. Please check with one of our customer service representatives the particular manufacturer’s return policy.

Items not eligible for returns
• Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
• Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
• Any item that has been assembled, installed, modified or used in any way.
• Any item that is not in resalable condition.
• Any item not accompanied by a Return Merchandise Authorization Number issued by In Mode Home.
• Any item that is not in the original box with sufficient packaging materials.
• Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
• Any item not purchased from In Mode Home.
Typographical and Website Errors
If a price and description of a merchandise is listed incorrectly on the site, InMode Home shall have the right to cancel or refuse any such orders whether or not the order has been confirmed. Customer will be notified of such price change and proper specifications.

LEGAL DISCLAIMER
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site. InMode Home, reserves the right to cancel and refund orders. All orders are subject to acceptance by In Mode Furniture. All domestic and international orders are subject to the governing laws of the United States of America and the State of California.

Inmodehome is not responsible for 'NOMINAL' size discrepancies. All measurements advertised are within 1-1.5" accuracy to manufacturer's specifications.
 

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